Frequently Asked Questions
Do I need a consultation before starting treatment?
Yes, a comprehensive trichological consultation is required to diagnose and assess your condition and develop a personalised treatment plan. This ensures the best results for your hair and scalp health.
What treatments do you offer?
Our treatments include trichoscope analysis, exosomes therapy, PRP, PRF, LED therapy, laser hair removal, scalp micropigmentation (SMP), hair mineral analysis, and scalp treatments.
Are the treatments safe?
Absolutely. All our treatments are non-invasive, scientifically backed, and performed by trained professionals in a safe, clean environment.
How many sessions will I need?
The number of sessions varies depending on the individual condition and the chosen treatment.
During your consultation, we will provide a customised treatment plan detailing the recommended number of sessions.
Products and Purchases
What products do you sell?
We offer a premium range of supplements and hair care products, including saw palmetto, red clover, NAC, L-tyrosine, pumpkin seed, vitamin D3, iron, EFA, zinc, B12, hair fibers, scalp massagers, shampoos, conditioners, silk pillowcases, and custom merchandise.
Can I purchase products online?
Yes! Our website allows you to conveniently purchase our products online. Visit our Shop page for the full range.
Are your products suitable for all hair types?
Yes, our products are formulated to cater to various hair and scalp needs. If you’re unsure which product is right for you, feel free to contact us or book a consultation.
Appointments and Payments
How do I book an appointment?
You can book an appointment through our website or by calling our clinic directly. For first-time clients, we recommend booking a consultation to assess your needs.
What payment methods do you accept?
We accept credit and debit cards, bank transfers, and selected cryptocurrencies. Please contact us for more information on payment options.
Do you offer payment plans?
Yes, we offer flexible payment plans for selected treatments. Please speak to our receptionist for more details.
Policies and Privacy
What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee.
Is my personal information safe with Hair & Scalp?
Absolutely. We prioritise privacy and compliance, ensuring all client data is securely handled in accordance with Australian privacy laws.
Do you offer gift cards?
Yes, we offer luxurious gift cards that can be used towards treatments or product purchases. They make the perfect gift for any occasion valentines day, birthdays, anniversaries, graduations
and more.